How Can We Help You Today?

Tunga Market is a Rwandan‑based online marketplace where customers can browse, select, and purchase quality products across multiple categories, including home appliances, kitchen tools, electronics, accessories, and more through a secure e‑commerce platform.

Yes. Creating an account helps you manage orders, track deliveries, save favorites, and enjoy personalized features on Tunga Market.

You can reach customer support via the Contact Us page, email, or through our support channels listed on the site. Our team is ready to help you with any questions or concerns.

Yes! After placing an order, you can track its status using the Track Orders feature on the website to see delivery progress and updates.

To place an order, create an account or sign in, browse the products, add the items you want to your cart, and proceed to checkout. Follow the on‑screen steps to submit your order.

Tunga Market supports secure online payments, and may accept popular Rwandan payment methods such as mobile money (e.g., MTN MoMo, Airtel Money) and card payments. All transactions are encrypted for your safety.

Yes. We use bank‑level encryption and secure payment processing to protect your financial information for every purchase on our platform.

You can browse products by category or use the search bar at the top of the site. You can also explore featured and trending products on the homepage to find popular items quickly.

Tunga Market offers a range of products including home appliances, kitchen utensils, personal accessories, and trending lifestyle items. New products are added regularly to meet customer demand.

Refunds are issued once the returned product is received and inspected. The refund will be processed to your original payment method.

Yes. If you receive a defective or incorrect item, you can request a return or refund in accordance with our returns policy. Please visit our Help Center or contact Customer Support for detailed instructions.

Tunga Market offers buyer protection including quality checks, secure payments, and support for resolving order issues to ensure you receive what you ordered.

We value your privacy and use encryption and secure systems to protect your data. You can review our full privacy policy on the Privacy Policy page.

After checkout, your order will be processed and delivered to the address you provided. Delivery is free.

Delivery times vary based on location and item availability. We aim to deliver orders as quickly as possible, and you will be notified of estimated delivery times during checkout.